“Werklozen naaien hoort bij ons werk”, zegt klokkenluider Britse uitkeringsinstantie
“We were constantly told ‘agitate the customer’ and that ‘any engagement with the customer is an opportunity to sanction’,” he told them. (…) He claimed managers fraudulently altered claimants’ records, adding: “Managers would change people’s appointments without telling them. The appointment wouldn’t arrive in time in the post so they would miss it and have to be sanctioned. That’s fraud.
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